Last updated: 26 September 2023

YOUR PRIVACY

At www.reflectinghealth.com.au, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

INFORMATION WE COLLECT FROM YOU

In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’).
Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.

HOW WE USE YOUR INFORMATION

Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

STORAGE AND SECURITY OF YOUR INFORMATION

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Ads and Facebook Adverts. These ads may appear on this website or other websites you visit.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in Personal Data or any customer information.
Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of www.reflectinghealth.com.au, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

LINKS TO OTHER WEBSITES

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

CONTACT US

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at admin@reflectinghealth.com.au and we will respond within 48 hours.

Jackie

Founder & Physiotherapist

Jackie has been a physiotherapist for 8 years, with an interest in neurological and musculoskeletal practice. She enjoys research into neuromuscular physiotherapy techniques, and their application in practice.

Jackie also has an interest in Functional Medicine. The basic premise being to find the cause of disease and pathology, rather than simply treating the symptoms. She is looking forward to launching Functional Medicine into Reflecting health in 2025. 

Jackie founded Reflecting Health in 2019. She had always wanted to start her own business and follow her passions, to transform health in Australia to focus on wellness, vitality, happiness and people thriving. Not just getting by, treating symptoms and never truly feeling well. 

Since then, Reflecting Health has grown into what it is today. We have an amazing multidisciplinary team including Speech Therapists, Occupational Therapists, Physiotherapists, and unbeatable admin support. We are also launching our Functional Medicine programs soon and are looking forward to incorporating integrative coaching and equine therapy in the future. 

Jackie’s dream is to continue to nurture and grow Reflecting Health, providing a wonderful workplace for practitioners and a place for people to come and heal.

Sarah

Occupational Therapist

Sarah completed her Bachelor of Health Science/ Masters of Occupational Therapy (Honours) at Western Sydney University in 2014. Sarah has worked in a wide variety of clinical caseloads across the inpatient and community settings – inpatient acute care, neurological rehabilitation, and aged care and disability. Sarah’s skill set involves supporting adults with a vast range of physical or cognitive abilities to live independently and with confidence.

Sarah is a member of Occupational Therapy Australia (OTA) and is AHPRA Registered. Sarah is FIM accredited, MOCA assessor and Constraint Induced Movement Therapy (CIMT) trained. Sarah is bilingual and is fluent in Arabic. Her particular clinical interests include; cognitive rehabilitation, upper limb management, assistive technology prescription, equipment prescription, falls prevention, life skills retaining and pressure care management.

Zoe

Physiotherapist

Zoe is a passionate physiotherapist who graduated in 2020 with a Bachelor of Physiotherapy from Charles Sturt University (CSU). Growing up in Albury Wodonga, she has a strong connection to the local community. Zoe has experience in NDIS, Aged care, Private practice and Acute Physio.

Outside of Physio Zoe loves the challenge of CrossFit and Pole Dancing, and enjoys keeping active and motivated. Zoe is a proud mother of two young children and cherishes spending quality time with her family, usually outdoors. 

Her diverse interests and personal experiences allow her to bring a holistic and empathetic approach to patient care, helping individuals of all ages achieve their physical health goals.

Emma

Speech Pathologist

Emma grew up in the Albury area and obtained her degree in Speech Pathology at Charles Sturt University in 2002. Over the past 20 years she has worked across a range of clinical caseloads in a variety of settings including: community health, private practice, disability services, educational facilities, acute inpatient care, and community rehabilitation.
 
Emma is a certified practicing speech pathologist (CPSP) and member of Speech Pathology Australia. She is committed to maintaining best practice standards and seeks to attend courses, training days and webinars to continue to develop her knowledge base.

Emma enjoys working as part of a multidisciplinary team and providing clients with education to self manage their conditions/disabilities, guidance to enhance communication abilities and recommendations to swallow safely.

Emma is caring and compassionate with a focus on person centred practice, holistic care models and working alongside clients and their families/carers to achieve the skills necessary for participation in daily life. Her favourite things about being a speech pathologist are supporting clients to achieve their goals and using the word ‘moist’ whenever possible.

Michael

Practice Manager

With a strong background in IT support, Michael brings a unique blend of technical expertise and passion for fitness to the role of Practice Manager at our physio clinic. Currently studying personal training, Michael holds a Certificate III in Fitness and is dedicated to expanding their knowledge in the health and wellness field.

With over a decade of experience in the combat sports industry and group training, Michael has a deep understanding of physical performance, rehabilitation, and the importance of a holistic approach to fitness.

This diverse skill set and commitment to client care and clinic operations make Michael an invaluable part of our team.

Daniel

Administration & Operations

Daniel recently joined Reflecting Health’s administrative team, bringing strong organizational skills and attention to detail. He supports the financial operations and ensures smooth administrative processes.

In addition to his work at Reflecting Health, Daniel runs a small phone repair business and is passionate about developing innovative music software. This blend of technical expertise and creative problem-solving enhances Daniel’s ability to contribute effectively to the administrative side of the company.

Although new to physiotherapy, Daniel is excited to support Reflecting Health’s mission and values the opportunity to grow both personally and professionally.

Emily Folan

Health Assistant

Emily is a dedicated and skilled allied health assistant committed to providing exceptional care and assistance to individuals seeking support on their health journey. Emily has been a practicing allied health assistant for three years now, after completing a certificate IV in allied health assistance in 2021. Emily’s role as an Allied Health Assistant varies depending on the specific discipline. In general, Emily provides support to allied health professionals in delivering health care services to clients needing ongoing support. She is firmly committed to continually furthering her knowledge and skills within the health industry.

Ashleigh

Health Assistant

Ashleigh has a passion for health and helping others. Ashleigh is currently studying a Bachelor of Occupational Therapy at CSU. She is particularly interested in paediatrics and neurorehabilitation.

She is looking forward to her time here with Reflecting Health to further her knowledge and experience.