Our 100% Satisfaction Guarantee

100% satisfaction after your first session, or we’ll refund your fee AND offer a free follow-up treatment.

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At Reflecting Health, we believe in delivering personalised care that meets the highest standards. That’s why we are proud to offer a 100% Satisfaction Guarantee for your peace of mind.

What Does Our Guarantee Mean for You?

When you choose Reflecting Health, you’re not just getting a treatment—you’re investing in your well-being with the confidence that we’ll deliver results. If after your first session you don’t experience noticeable improvements, we’ll refund your fee and provide a complimentary follow-up session to ensure we’re on the right track to helping you recover.

Our Approach: Thorough Assessments, Personalised Care

We take the time to thoroughly assess your condition, listen to your concerns, and develop a tailored treatment plan that’s right for you. Our team is committed to offering you high-quality care from the moment you step through our doors.

No Risk, Just Results

We’re confident in our ability to help you feel better, but we understand that every journey to recovery is unique. If you feel that the treatment didn’t provide the expected benefits after your first visit, simply let us know, and we’ll ensure that you receive the attention you deserve, at no extra cost.

How It Works

  1. Attend your first session at Reflecting Health.

  2. If you feel no improvement, we’ll refund your session fee.

  3. We’ll also offer you a free follow-up appointment to continue your care and help you get back on the path to recovery.

At Reflecting Health, we’re here to support your journey to better health with a promise that puts your satisfaction first.

Start Your Recovery Today

We’re ready to help you take the next step towards feeling better. Book your appointment with Reflecting Health today and experience the difference that personalised care can make.

Jackie Bollen

Founder, Physiotherapist

Jackie has been a physiotherapist for 8 years, with an interest in neurological and musculoskeletal practice. She enjoys research into neuromuscular physiotherapy techniques, and their application in practice.

Jackie is also a Functional Medicine Practitioner. The basic premise being to find the cause of disease and pathology, rather than simply treating the symptoms. She is currently running programs and enjoying seeing the transformations in her clients. 

Jackie founded Reflecting Health in 2019. She had always wanted to start her own business and follow her passions, to transform health in Australia to focus on wellness, vitality, happiness and people thriving. Not just getting by, treating symptoms and never truly feeling well. 

Since then Reflecting Health has grown into what it is today. We have an amazing multidisciplinary team including Speech Therapists, Occupational Therapists, Physiotherapists, Allied Health Assistant’s and unbeatable admin support. We have also launched our Functional Medicine programs and are looking forward to incorporating life coaching and equine therapy in the future. 

Jackie’s dream is to continue to nurture and grow Reflecting Health, providing a wonderful workplace for practitioners and a place for people to come and heal. 

Sarah Kebbi

Occupational Therapist

Sarah completed her Bachelor of Health Science/ Masters of Occupational Therapy (Honours) at Western Sydney University in 2014. Sarah has worked in a wide variety of clinical caseloads across the inpatient and community settings – inpatient acute care, neurological rehabilitation, and aged care and disability. Sarah’s skill set involves supporting adults with a vast range of physical or cognitive abilities to live independently and with confidence.

Sarah is a member of Occupational Therapy Australia (OTA) and is AHPRA Registered. Sarah is FIM accredited, MOCA assessor and Constraint Induced Movement Therapy (CIMT) trained. Sarah is bilingual and is fluent in Arabic. Her particular clinical interests include; cognitive rehabilitation, upper limb management, assistive technology prescription, equipment prescription, falls prevention, life skills retaining and pressure care management.

Emily Folan

Health Assistant

Emily is a dedicated and skilled allied health assistant committed to providing exceptional care and assistance to individuals seeking support on their health journey. Emily has been a practicing allied health assistant for three years now, after completing a certificate IV in allied health assistance in 2021. Emily’s role as an Allied Health Assistant varies depending on the specific discipline. In general, Emily provides support to allied health professionals in delivering health care services to clients needing ongoing support. She is firmly committed to continually furthering her knowledge and skills within the health industry.

Emma Heinrich

Speech Pathologist

Emma grew up in the Albury area and obtained her degree in Speech Pathology at Charles Sturt University in 2002. Over the past 20 years she has worked across a range of clinical caseloads in a variety of settings including: community health, private practice, disability services, educational facilities, acute inpatient care, and community rehabilitation.
 
Emma is a certified practicing speech pathologist (CPSP) and member of Speech Pathology Australia. She is committed to maintaining best practice standards and seeks to attend courses, training days and webinars to continue to develop her knowledge base.

Emma enjoys working as part of a multidisciplinary team and providing clients with education to self manage their conditions/disabilities, guidance to enhance communication abilities and recommendations to swallow safely.

Emma is caring and compassionate with a focus on person centred practice, holistic care models and working alongside clients and their families/carers to achieve the skills necessary for participation in daily life. Her favourite things about being a speech pathologist are supporting clients to achieve their goals and using the word ‘moist’ whenever possible.

Ashleigh

Health Assistant

Ashleigh has a passion for health and helping others. Ashleigh is currently studying a Bachelor of Occupational Therapy at CSU. She is particularly interested in paediatrics and neurorehabilitation.

She is looking forward to her time here with Reflecting Health to further her knowledge and experience.

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Daniel

Administration & Operations

Daniel recently joined Reflecting Health’s administrative team, bringing strong organizational skills and attention to detail. He supports the financial operations and ensures smooth administrative processes.

In addition to his work at Reflecting Health, Daniel runs a small phone repair business and is passionate about developing innovative music software. This blend of technical expertise and creative problem-solving enhances Daniel’s ability to contribute effectively to the administrative side of the company.

Although new to physiotherapy, Daniel is excited to support Reflecting Health’s mission and values the opportunity to grow both personally and professionally.

Join Our Free 30-Minute Zoom Talk on

Low Back Pain

29th October 2024

Join our free online 30 minute talk on Tuesday 29th October at 5.30pm via zoom, where Reflecting Health’s founder and senior Physiotherapist Jackie, shares what she knows about the causes and treatment of sciatica and low back pain.